Hi Minkoo,
Thanks for your email.
We're sorry to hear you still haven't received your package. Unfortunately, it looks like your item has been lost in the post. We contacted the courier to get more information, but they were unable to provide this. To avoid further delays, we've issued you a full refund. This will take 3-5 working days to clear into your account.
We're constantly working to improve our delivery methods, so have escalated your case to our account manager for review.
Please do let us know if the package does arrive, as this can happen if the courier locates your parcel within their network.
Kind regards,
Sophie
지속적으로 크레임거니 환불처리해준다네요
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