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후 도착하자마자 , 하드 넣다가 저 푸시 버튼이 부러졌습니다..ㅇ일단 접착제로
A/S 센터에서 RMA비용은 지원해준다고합니다.
3년동안 RMA 무상이라니까 일단 기다려봐야겠네요.
수리비는 시놀로지 안되는 영어로..본사에 물어봤는데 수리비 없다는 얘기 맞지요????
보낸내용
I purchased DS218+ through original route named "피시디렉트(pc direct)".
official importer where I purchased my product say that
"your product have 3year warranty. so we support two way freight, duties, taxes and brokerage fee abuot RMA.
but you will pay refair fees.
we don't know repair fees. but Synology head office knows repair fees"
so i send email to you, because i am wondering cost to repair.
i want to know approximately cost to repair.
(i attached picture that mark broken part.)
Thank you.
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답변
Dear customer,
Actually, no repair fees.
If you would like to contact us for RMA service directly to get a replacement unit, please note that you are possible to be charged all the fees that including two way freight, duties, taxes and brokerage fee.
Then, please transfer the return freight via PayPal in advance. (USD$46 for Hong Kong&Macau、USD$54 for Asia、USD$84 for Oceania)
Here’s the instruction of payment transfer to Synology for your reference.
Finally, please reply the shipping information in the following format after the transaction.
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Full Name:
Address:
Postal Code:
City:
Country:
Tel.Number:
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Note: Each field is necessary for international shipping.
i. An RMA No. and shipping instructions will be sent to you later.
ii. Send back your defective unit as per the instructions.
iii. After receiving your defective unit, we will send out the replacement unit for you ASAP.
** Before getting the RMA No., please do NOT send any unit as we may lose track on the unit.
Best regards,
Martin Chou
Technical support
Synology Inc.
Hours of operation: 9AM-6PM, Monday-Friday, GMT+8
Email Powered by Synology MailPlus
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